We recommend you contact us via the support portal if you are thinking of making a complaint. If your initial query was not resolved to your satisfaction and/or you wish to make a complaint you can submit a complaint by emailing email@example.com.
Although we are currently not a regulated company we endeavour to meet these rules therefore we have put the following procedures in place.
On receipt of your complaint we will record receipt of the complaint and will acknowledge receipt of your complaint within 5 working days, unless it can be resolved within 3 business days. Within the acknowledgement confirmation, we will provide you with an electronic copy of these complaint procedures.
We will endeavour to communicate with you in a clear and fair manner at all times whilst investigating your complaint.
We will aim to deal with your complaint as quickly as possible. If we have not resolved your complaint within 8 weeks from the date of receipt, we will write to you electronically again with our reasons for delay.
Please click here for more information regarding our complaints process.